Answer routine enquiries
Provide information from your approved business content, including services, opening hours, locations, and common questions. Define which topics the agent handles and which require escalation.
Custom AI voice agents for business
AI Voice Agents That Answer Calls, Qualify Leads and Book Appointments
Keep your business responsive—even when your team is busy.
Seraphic builds custom AI voice agents around your business, your customers, and your workflows. Handle routine enquiries, capture lead details, schedule appointments, and connect conversations to your CRM—with a clear handover when a person is needed.
Custom call flows. Business-specific answers. Connected systems.
24/7 AI call coverage
AI lead qualification
AI appointment booking
Human handover
Trusted by 300+ brands across 12+ industries
Reviewed 4.8 on Clutch
02 — Demonstration
Don’t just read about it. Hear it.
Listen to how an AI voice agent handles an enquiry, asks relevant follow-up questions, and guides the caller towards the next step.
Hear the conversation. See the information captured. Understand how it could work for your business.
Hear an AI voice agent in action
Line 1 of 13
Good evening, you’ve reached Meridian Facilities. This is the out-of-hours line — how can I help?
Information captured
- Caller
- Rohan Desai
- Site
- Saffron House, Lower Parel
- Fault
- Walk-in chiller down
- Priority
- Emergency · stock at risk
- Engineer
- Dispatched tonight, 21:00
- Outcome
- Callout booked
- Follow-up
- Confirmation text sent
Conversation
- AgentGood evening, you’ve reached Meridian Facilities. This is the out-of-hours line — how can I help?
- CallerOur walk-in chiller has packed up and we’ve got a full weekend’s stock in there. We need someone tonight.
- AgentUnderstood — that’s an emergency callout. Which site am I looking at?
- CallerSaffron House, the restaurant on Lower Parel.
- AgentI have you on the contract, and refrigeration is covered out of hours. Is the unit still running, or has it stopped completely?
- CallerIt’s running but it won’t hold temperature — it’s sitting at about twelve degrees.
- AgentThat’s enough to spoil stock, so I’ll treat it as priority. I can get an engineer to you by nine tonight. Can I take your name and the best number?
- CallerRohan Desai — use this number, I’m here until close.
- AgentBooked. An engineer is on the way for nine tonight, the job is logged against your contract, and a confirmation text is on its way to you.
- CallerThat’s a relief. Thank you.
- AgentYou’re welcome, Rohan. If the temperature climbs past fifteen before he arrives, call back and I’ll escalate it to the duty manager.
- CallerWill do. Goodbye.
- AgentGoodbye, and we’ll have someone with you shortly.
English · Out-of-hours emergency callout · synthesised voices · sample call for demonstration
03 — The problem
Your team can’t be on every call. Your business can still respond.
A customer calls after closing time. Your front desk is already helping someone. A sales enquiry arrives while your team is in meetings.
Give callers a useful next step instead of another reason to try elsewhere.
An AI voice agent can handle the first conversation, collect the details that matter, and route the request to the right place—so your people can focus on the work that needs them.
04 — Core capabilities
From the first hello to the next action
Qualify incoming leads
Ask questions relevant to your sales process, such as the customer’s requirements, location, budget, and preferred timeline. Give your team structured information for follow-up.
Book and manage appointments
Connect the agent to an agreed scheduling system to check availability and support bookings, confirmations, or rescheduling within your rules.
Update your CRM
Capture contact details, enquiry summaries, and call outcomes in the systems your team already uses. Reduce the need to manually transfer information between tools.
Hand over to a person
Transfer suitable calls to an available team member or create a callback request. Define the situations where the agent should stop and involve a human.
Support follow-up workflows
Trigger agreed next steps, such as sending a booking link, creating a task, or preparing a follow-up message through supported channels.
05 — The outcome
AI call answering that keeps working when your team can’t
The point is not the technology. It is the calls your team no longer has to interrupt their day for — and the enquiries that stop ending in voicemail.
- 01Every call answered
- AI call answering through working hours, after hours and weekends, configured to the coverage we agree with you.
- 02Leads captured while intent is high
- Requirements, location, budget and preferred timeline collected in a structured conversation — not left on voicemail.
- 03Appointments, not messages
- Availability checked against your scheduling system so a booking can be confirmed on the call itself.
- 04One record, not a sticky note
- Contact details, enquiry summary and call outcome written into the CRM your team already works in.
Connected to the systems that finish the job
A conversation only counts when the booking, the record and the follow-up reach the right place. That is what we scope and test before launch.
06 — Why Seraphic
Built for your workflow—not the other way around
Your business has its own processes, customer questions, and operational requirements. Your AI voice agent should reflect them.
Seraphic handles conversation design, business-system integrations, testing, and deployment. We work with you to define what the agent should do, what it should not do, and how your team stays involved.
Start with one well-defined use case. Test it against realistic calls. Expand when the results justify it.
Your business knowledge. Your escalation rules. Your customer experience.
07 — Integrations
Connect conversations to the tools your team already uses
A useful conversation should lead to a useful action.
We scope AI voice agent CRM integration alongside calendars and booking systems, business phone systems, SMS and WhatsApp workflows, and custom APIs—so information captured during a call reaches the people and systems that need it.
- CRM and lead management
- Calendars and booking systems
- Business phone systems
- SMS and WhatsApp workflows
- Custom APIs and internal applications
Integration availability depends on your software, API access, permissions, and agreed project scope.
08 — Use cases
Start with the calls your team handles every day
01
AI receptionist for real estate and property management
Respond to property enquiries, capture customer preferences, collect initial information, and support viewing requests.
AI voice agents for real estate
02
AI receptionist for clinics and appointment-based businesses
Handle appointment enquiries, opening-hour questions, and administrative requests while directing clinical or sensitive matters to staff.
AI medical receptionist for healthcare
03
AI call answering for home and professional services
Capture service requirements, locations, and preferred appointment times while your team is working with customers.
04
AI lead qualification for sales and support teams
Qualify enquiries, answer approved product questions, create follow-up tasks, and route conversations to the appropriate person.
Built for your industry
Have a different workflow? Show us how your calls work today, and we’ll identify where voice automation could help.
Show Us Your Call Flow09 — How it works
A clear path from your current call flow to a working AI voice agent
- Step 01
Understand your calls
We review your use case, common questions, call volumes, existing tools, and the outcomes you want to achieve.
- Step 02
Design and connect
We define the conversation flow, prepare approved business information, and connect the systems needed for the agreed tasks.
- Step 03
Test before launch
We test realistic conversations, incomplete information, interruptions, integration failures, and handover scenarios with your team.
- Step 04
Launch and review
We deploy the agreed workflow and review its performance. Ongoing monitoring, changes, and support are defined in your service plan.
10 — Case study
Rental enquiries, prequalified before an adviser calls back
For the SKOR rental workflow, Seraphic developed a voice-agent experience to collect property preferences and initial enquiry details, support prequalification conversations, and provide structured information for the next step.
SKOR’s agent answers in the caller’s own language; the sample below is shown in English. Explore how a voice conversation can become a practical part of a wider business workflow.
- Workflow
- Rental enquiry prequalification
- Output
- Structured enquiry details for follow-up
- Handover
- Adviser emails matching options
- Region
- Valencia, Spain
SKOR rental enquiry
Valencia, Spain · Rental enquiry prequalification
Line 1 of 5
- AgentGood afternoon, you’ve reached SKOR Rentals. I’m Lucía, the virtual assistant. How can I help you?
- CallerHi, I’m looking for a two-bedroom apartment in Valencia — I’m moving in September.
- AgentPerfect. What monthly budget do you have in mind, and would you prefer it furnished?
- CallerAround twelve hundred euros a month, and yes, furnished would be better.
- AgentThank you. I’ve registered your search, and an adviser will email you the available options this afternoon.
11 — Comparison
AI voice agent, answering service or another hire?
There is no single right answer for every business. This is where a custom AI voice agent earns its place — and where a person still does the rest.
In-house receptionist
- Call coverage
- Staffed hours only
- Knowledge of your business
- Whatever the person has learned on the job
- Appointment booking
- Yes, in your own systems
- Records and CRM
- Manual entry after the call
- Languages
- Depends on who you hire
- Pricing model
- Salary, cover and training
- Where it fits
- Complex, high-value conversations
Outsourced answering service
- Call coverage
- Usually round the clock, shared across clients
- Knowledge of your business
- Scripted, often generic
- Appointment booking
- Messages taken, booked later
- Records and CRM
- Delivered to you as messages
- Languages
- Depends on the provider
- Pricing model
- Per minute or per call
- Where it fits
- Overflow and after-hours volume
Seraphic AI voice agent
- Call coverage
- Configured for 24/7 call coverage, to your rules
- Knowledge of your business
- Built from your approved business content
- Appointment booking
- Connected to the agreed scheduling system
- Records and CRM
- Written into the systems your team already uses
- Languages
- Tested during discovery, before launch
- Pricing model
- Implementation plus platform and call usage
- Where it fits
- Routine enquiries, qualification and booking
Each option has its place. We scope the calls where an AI voice agent adds the most, and keep a clear path to a person for everything else.
12 — Pricing expectations
A solution scoped around your business
Pricing depends on the workflows you need, the systems involved, supported languages, and expected call usage.
Your proposal will explain implementation costs, recurring platform and call-usage charges, and any ongoing support—so you can understand the full operating cost before moving forward.
- Implementation
- Conversation design, integrations, testing, and deployment of the agreed workflow.
- Recurring charges
- Platform and call-usage costs for the volumes and languages in scope.
- Ongoing support
- Monitoring, changes, and support commitments defined in your service plan.
13 — FAQs
Questions we are asked before scoping a voice agent
An AI voice agent is software that can hold spoken conversations and carry out connected tasks. For a business, that could include answering routine questions, collecting enquiry details, checking appointment availability, or passing a request to a team member.
We review your current phone provider and routing setup first. Depending on the system, the solution may use call forwarding, an integration, or a dedicated number. Compatibility is confirmed before implementation.
We scope integrations around the tools you use. Where the required API access and permissions are available, the agent can be configured to retrieve or update agreed information.
We define escalation rules with your team. The agent can be configured to transfer the call to an available person, capture a callback request, or direct the caller to an appropriate alternative.
Language requirements are assessed during discovery. We select suitable technology and test the required languages, terminology, and call scenarios before launch.
The timeline depends on the number of call flows, integrations, languages, and testing requirements. We confirm the scope and delivery plan after reviewing your use case.
Outbound workflows can be assessed for use cases such as requested callbacks, reminders, and authorised follow-up. Any deployment requires a review of applicable consent, identification, calling, and opt-out requirements.
We agree which information the agent may use and which it must not, restrict access to the systems in scope, and test escalation and handover paths before launch. Specific security and data-handling commitments are confirmed in your project scope.
14 — Book a demo
What should happen when your next customer calls?
Show us your current process. We’ll demonstrate a relevant voice-agent experience and discuss where automation could fit your business.
Start with a focused conversation—not a commitment to a large rollout.