What is an AI voice agent?

An AI voice agent is software that can hold spoken conversations and carry out connected tasks. For your business, that could include answering routine questions, collecting enquiry details, checking appointment or viewing availability, or passing a request to a team member.

Can it work with our existing phone number?

We review your current phone provider and routing setup first. Depending on the system, the solution may use call forwarding, an integration, or a dedicated number. Compatibility is confirmed before implementation.

Can it connect to our CRM or booking system?

We scope integrations around the tools you use. Where the required API access and permissions are available, the agent can be configured to retrieve or update agreed information.

What happens when the agent cannot help?

We define escalation rules with your team. The agent can be configured to transfer the call to an available person, capture a callback request, or direct the caller to an appropriate alternative.

Can it support different languages?

Language requirements are assessed during discovery. We select suitable technology and test the required languages, terminology, and call scenarios before launch.

Is our business information kept secure?

We agree which information the agent may use and which it must not, restrict access to the systems in scope, and test escalation and handover paths before launch. Specific security and data-handling commitments are confirmed in your project scope.

How long does implementation take?

The timeline depends on the number of call flows, integrations, languages, and testing requirements. We confirm the scope and delivery plan after reviewing your use case.

AI voice agents for healthcare & real estate

AI Voice Agents for Healthcare and Real Estate

Two front lines. The same missed-call problem. One answer.

Seraphic builds dedicated AI voice agents for clinics and property teams—answering every call, booking appointments and viewings, qualifying every enquiry, and handing over to your people when it matters. One programme, or one agent per front line.

Book a DemoHear a Sample Call

Custom call flows. Business-specific answers. Connected systems.

A receptionist answering calls on behalf of a healthcare and real estate team using an AI voice agent

Hear a sample call

24/7 call answering

Appointment & viewing booking

AI lead qualification

Warm human handover

01 — The problem

When the phone rings unanswered, the caller moves on.

A patient calls after closing time. A buyer enquires through a portal late at night. Your teams are with the people in front of them.

Voicemail doesn’t book appointments and doesn’t qualify leads. It just records who called—and most callers never call back.

An AI voice agent gives every caller an instant, useful first conversation: appointments booked, leads qualified, and anything that needs a human routed to the right person.

A business owner checking missed calls on his phone—the calls an AI voice agent answers instead

02 — Healthcare sample call

A patient books an appointment

The clinic front line: the agent finds the patient’s record, offers the slots your scheduling system has free, books one, and confirms by text — with anything urgent handed to the duty contact.

Hear an AI voice agent in action

Line 1 of 9

Good evening, you’ve reached Mehta Family Practice. This is the practice’s assistant — how can I help?

Information captured

Caller: Anita Rao
Date of birth: 4 March 1989
Appointment: Follow-up with Dr Mehta
Slot: Tuesday, 10:30
Outcome: Appointment booked
Follow-up: Confirmation sent to mobile

Conversation

AgentGood evening, you’ve reached Mehta Family Practice. This is the practice’s assistant — how can I help?
CallerHi, I need to book a follow-up with Dr Mehta — sometime next week if possible.
AgentOf course. Can I take your full name and date of birth, so I can find your record?
CallerAnita Rao, fourth of March 1989.
AgentThank you, Anita — I have your record. Dr Mehta has Tuesday at 10:30 or Wednesday at 16:00. Which suits you better?
CallerTuesday, please.
AgentBooked for Tuesday at 10:30. A confirmation is on its way to the mobile on your record, with a link if you need to change it, and the front desk can see it in the practice calendar.
CallerPerfect, thank you.
AgentYou’re welcome, Anita. If anything feels urgent before then, call back and I’ll put you straight through to the duty nurse. Goodbye.

English · New appointment booking · synthesised voices · sample call for demonstration

Discuss Your Call Workflow

03 — Real estate sample call

A portal enquiry becomes a booked viewing

The property front line: the agent answers on the first ring, qualifies the enquiry against your criteria, books a viewing into an agent’s calendar, and writes the lead to the CRM.

Hear an AI voice agent in action

Line 1 of 11

Good evening, you’ve reached Marine Line Estates. This is the team’s assistant — how can I help?

Information captured

Caller: Dev Kapoor
Listing: 2-bedroom, Marine Drive
Budget: Around the asking price
Timeline: Within three months
Viewing: Saturday, 11:00
Outcome: Qualified lead · viewing booked
Follow-up: CRM record created

Conversation

AgentGood evening, you’ve reached Marine Line Estates. This is the team’s assistant — how can I help?
CallerHi, I saw the two-bedroom on Marine Drive on your portal. Is it still available?
AgentIt is, yes. Can I take your name and the best number for the listing file?
CallerDev Kapoor — you can use the number I’m calling from.
AgentThanks, Dev. So we show you the right homes: is your budget around the asking price, and are you looking to move within three months?
CallerYes to both — as soon as possible, really.
AgentPerfect. Ravi can show you the flat on Saturday at 11:00 or Sunday at 16:30 — which suits you?
CallerSaturday at eleven.
AgentBooked — Saturday at 11:00 with Ravi. Your enquiry, budget and timeline are on the CRM record, and Ravi will text you the address shortly.
CallerGreat, see you Saturday.
AgentSee you then, Dev. Goodbye.

English · Portal enquiry and viewing booking · synthesised voices · sample call for demonstration

Discuss Your Call Workflow

04 — The outcome

AI call answering that keeps working when your team can’t

The point is not the technology. It is the calls your team no longer has to interrupt their day for — and the enquiries that stop ending in voicemail.

01Every call answered: AI call answering through working hours, after hours and weekends, configured to the coverage we agree with you.
02Leads captured while intent is high: Requirements, location, budget and preferred timeline collected in a structured conversation — not left on voicemail.
03Appointments, not messages: Availability checked against your scheduling system so a booking can be confirmed on the call itself.
04One record, not a sticky note: Contact details, enquiry summary and call outcome written into the CRM your team already works in.

A booking calendar open on a laptop beside a desk phone, where an AI voice agent sends call details

Connected to the systems that finish the job

A conversation only counts when the booking, the record and the follow-up reach the right place. That is what we scope and test before launch.

05 — Case study

Sunlit apartment buildings in Valencia, where SKOR uses an AI voice agent for rental enquiries

Rental enquiries, prequalified before an adviser calls back

For the SKOR rental workflow, Seraphic developed a voice-agent experience to collect property preferences and initial enquiry details, support prequalification conversations, and provide structured information for the next step.

SKOR’s agent answers in the caller’s own language; the sample below is shown in English. Explore how a voice conversation can become a practical part of a wider business workflow.

Workflow: Rental enquiry prequalification
Output: Structured enquiry details for follow-up
Handover: Adviser emails matching options
Region: Valencia, Spain

SKOR rental enquiry

Valencia, Spain · Rental enquiry prequalification

Line 1 of 5

AgentGood afternoon, you’ve reached SKOR Rentals. I’m Lucía, the virtual assistant. How can I help you?
CallerHi, I’m looking for a two-bedroom apartment in Valencia — I’m moving in September.
AgentPerfect. What monthly budget do you have in mind, and would you prefer it furnished?
CallerAround twelve hundred euros a month, and yes, furnished would be better.
AgentThank you. I’ve registered your search, and an adviser will email you the available options this afternoon.

06 — How it works

A clear path from your current call flow to a working AI voice agent

Step 01
Understand your calls
We review your use case, common questions, call volumes, existing tools, and the outcomes you want to achieve.
Step 02
Design and connect
We define the conversation flow, prepare approved business information, and connect the systems needed for the agreed tasks.
Step 03
Test before launch
We test realistic conversations, incomplete information, interruptions, integration failures, and handover scenarios with your team.
Step 04
Launch and review
We deploy the agreed workflow and review its performance. Ongoing monitoring, changes, and support are defined in your service plan.

Plan Your Voice Agent Programme

07 — FAQs

Questions we are asked before scoping a voice agent

Other industries

Also available for

HealthcarePatient calls answered, appointments booked, urgent calls escalated to your team.Real estatePortal enquiries answered in seconds, leads qualified, viewings booked into your calendar.

08 — Book a demo

What should happen when your next caller phones?

Show us how calls work across your teams today. We’ll demonstrate relevant voice-agent examples for healthcare and real estate and discuss where automation could fit.

Start with a focused conversation—not a commitment to a large rollout.